Last Updated: February 10, 2026

Shipping Overview

At Wowera, we work with trusted international suppliers and shipping partners to deliver your orders safely and efficiently worldwide. We’re committed to providing fast, reliable delivery with excellent value.

Questions? Contact us at office@wowera.uk

Delivery Timeframes:

 

Standard Shipping (FREE)

  • Estimated Delivery: 5-20 business days (depend from destination)
  • Available for almost all destinations
  • Tracking provided once dispatched

Premium Fast Delivery (Selected Countries)

  • Estimated Delivery: 7-14 business days
  • Available in UK, Spain, Netherlands, Belgium, and select other European countries

Please Note: Delivery times are estimates and may vary due to:

  • Customs processing
  • Peak seasons and holidays
  • Weather conditions
  • Carrier delays
  • Remote or rural locations

Order Processing Time

  • Processing: 1-3 business days before dispatch
  • Orders placed on weekends/holidays are processed on the next business day
  • You’ll receive a confirmation email when your order is dispatched with tracking information

During Peak Periods (Black Friday, Christmas, etc.): Processing may take up to 5 business days

Shipping Destinations

We ship to customers worldwide in over 50+ countries, including:

Europe

United Kingdom, Spain, France, Germany, Netherlands, Italy, Portugal, Belgium, Poland, Czech Republic, Austria, Greece, Sweden, Finland, Denmark, Norway, Switzerland, Ireland, Slovakia, Hungary, Bulgaria, Estonia, Romania, Latvia, Lithuania, Croatia, Slovenia, Malta, Luxembourg

Americas

United States, Canada, Mexico, Brazil, Chile, Colombia, Peru

Asia-Pacific

Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Pakistan, Sri Lanka

Middle East

Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Israel

Africa

Nigeria, Morocco, South Africa

And many more countries worldwide

Remote Areas

Deliveries to remote regions (Scottish Highlands, islands, rural areas) may take additional 3-5 days.

Shipping Costs:

 

Free Standard Shipping

Free shipping available on:

  • Almost all orders (depending on your country)

No hidden fees. Customs duties and import taxes are typically included in the product price where possible. In rare cases, customers may be responsible for additional customs charges imposed by local authorities.

Tracking Your Order:

 

How to Track

  1. Check your email for the shipping confirmation (dispatched within 1-3 days of order)
  2. Click the tracking link provided
  3. Monitor your package progress online

Tracking Not Updating?

  • Tracking may take 24-48 hours to activate after dispatch
  • Some carriers update less frequently during transit
  • If no updates after 5 days, contact us at office@wowera.uk

International Fulfillment

Transparency Notice: Wowera partners with international suppliers and warehouses to offer you the best products at competitive prices. This means:

  • Some items may ship from locations outside the UK (EU, USA, China, etc.)
  • Products are sourced from verified, quality-checked suppliers
  • All items go through quality control before dispatch
  • We use premium logistics services for faster, more reliable delivery

This business model allows us to:

  • Keep prices affordable
  • Offer a wider product selection
  • Maintain competitive delivery times
  • Provide free shipping on most orders

Delivery Attempt & Failed Deliveries

 

If You’re Not Home

  • Courier will leave a “Sorry We Missed You” card
  • Follow instructions to arrange redelivery or collection
  • Parcels are typically held for 7-10 days at local depot

Failed Delivery Attempts

If multiple delivery attempts fail:

  • Package may be returned to sender
  • You’ll be contacted to arrange redelivery
  • Additional shipping fees may apply for reshipment

Incorrect Address: If you provided an incorrect or incomplete address, reshipment costs will be your responsibility. Please double-check your details at checkout.

Lost or Delayed Packages:

 

Package Not Arrived?

Standard Shipping: Contact us after 20 business days if your order hasn’t arrived
Express Shipping: Contact us after 10 business days
Premium Fast Delivery: Contact us after 7 business days

Email office@wowera.uk with:

  • Your order number
  • Tracking number
  • Brief description of the issue

Resolution

  • We’ll investigate with the shipping carrier
  • If lost: Full refund or replacement sent
  • If delayed: We’ll provide updated delivery estimate

Order Changes & Delivery Address Updates:

 

Before Dispatch (1-3 days after order)

Contact us immediately at office@wowera.uk if you need to:

  • Change your delivery address
  • Add delivery instructions
  • Update contact details

We’ll do our best to accommodate changes if your order hasn’t been dispatched yet.

After Dispatch

Once shipped, we cannot change the delivery address. Contact the courier directly using your tracking number to request address changes (may not always be possible).

Delivery Issues:

 

Damaged Package

If your package arrives damaged:

  1. Take photos of the packaging and product
  2. Contact us within 48 hours at office@wowera.uk
  3. We’ll arrange replacement or refund

Missing Items

If items are missing from your order:

  1. Check all packaging carefully (small items can hide)
  2. Contact us at office@wowera.uk within 48 hours
  3. Provide your order number
  4. We’ll send missing items or refund

Peak Season Shipping

During busy periods, please allow additional time:

  • Black Friday / Cyber Monday: +3-5 days
  • Christmas Season (Nov-Dec): +5-7 days
  • January Sales: +2-4 days
  • Bank Holidays: +1-2 days

COVID-19 & Force Majeure

Delivery times may be affected by circumstances beyond our control, including:

  • Pandemic-related restrictions
  • Natural disasters
  • Strikes or labor disputes
  • Government restrictions
  • Extreme weather

We’ll notify you of any significant delays and work to resolve them as quickly as possible.

Undeliverable Packages

Packages may be deemed undeliverable if:

  • Address is incorrect or incomplete
  • Recipient refused delivery
  • Multiple failed delivery attempts
  • Customs issues

What Happens Next:

  • Package returns to warehouse
  • You’ll be contacted to resolve the issue
  • Reshipping fees may apply (unless error was ours)

Business/Company Deliveries

Delivering to a business address? Please include:

  • Company name
  • Contact person name
  • Business address
  • Phone number

This helps ensure smooth delivery during business hours.

Delivery Notifications

You’ll receive email updates at key stages:

  1. Order Confirmed: Payment processed
  2. Order Dispatched: Tracking number provided
  3. Out for Delivery: Package on its way (carrier-dependent)
  4. Delivered: Confirmation of delivery

Make sure your email address is correct at checkout.

Safe Place Delivery

You can request a safe place delivery by:

  • Contacting the courier directly via tracking link

Note: We’re not responsible for items left in designated safe places. Ensure your chosen location is secure.

Contact Us

For shipping inquiries or issues:

Email: office@wowera.uk

Response Time: 24-48 hours during business days

Please include your order number for faster assistance.

We’re committed to getting your order to you as quickly and safely as possible. Thank you for shopping with Wowera!